What you areagreeing to.

Uplex is a Melbourne airport-transfer and chauffeur service, a business name of Greenmotion Ventures Pty Ltd (ABN 64 694 230 825), which also trades as ME CABS. In these terms, “Uplex”, “we” and “us” mean that business. They set out what a booking includes, how you pay for it and how to cancel it. How we handle your information is in our privacy policy.

If anything here is unclear, write to us at hey@uplex.com.au. A person in Melbourne reads it.

• Bookings must be made by someone aged 18 or over. A child may travel as a passenger on a booking made by an adult.
• You can book without an account. An account is a convenience, never a condition.
• Before a booking is accepted, we send a one-time code to your mobile or email to confirm it is yours. The booking is made the moment the code is in.
• You can book for someone else. Give us the passenger's name and the mobile number to reach them on the day.
• We send what the booking needs by SMS and email: the confirmation, the chauffeur's details before pickup, any change on the day, and your receipt.

• Each vehicle class carries a set number of passengers and bags. The booking form offers only the classes with room for everyone travelling and what they bring.
• If no single class has room for your party, write to us and a person will arrange more than one car.
• Each class is shown with an example model “or similar”. You book the class, not a particular car.

The price you confirm is the total. It does not move for traffic, tolls, a late flight, a public holiday or a 3am pickup.

What every price includes

• Tolls and airport fees.
• 60 minutes of waiting at the airport.
• Flight tracking on airport pickups.
• Free cancellation up to 30 minutes before pickup.

What is extra, and only if you choose it

• Meet and greet at an airport pickup: your driver waits inside the terminal with a name board and helps with luggage. Its charge is shown beside it before you confirm, and added only if you choose it.

Promo codes

A promo code is checked when you enter it at payment. If it applies, the discount is shown in the fare before you confirm. If it cannot be applied, we say so and the fare stays as quoted.

• Every airport booking is tied to live flight data. We follow your flight by its number, and the pickup moves with it when it is early, late or diverted. You do not need to call us, and the price you agreed does not change.
• Your price includes 60 minutes of waiting at the airport.

Pay online

• By card: Visa, Mastercard or Amex. Card payments are taken by Stripe; your card number goes to Stripe directly and never touches our servers.
• We confirm it is you with a code, then charge the card. Once the code is in, the card is charged and your booking is confirmed.

Pay the driver

• Nothing is charged when you book. You pay the driver at the end of the trip, by card or cash.
• A card surcharge may apply if you pay the driver by card.
• Your receipt comes from the driver. Uplex does not issue receipts for fares paid in the car and is not responsible for them.

• Cancel more than 30 minutes before pickup and it is free. A card payment is refunded in full to your card, within 5 to 10 business days.
• Cancel within 30 minutes of pickup and no refund applies: the fare stands.
• If you chose to pay the driver, nothing has been charged, so there is nothing to refund.
• To cancel, open the booking in your account, or find it under Manage a booking with the code from your confirmation and the name on the booking.

We collect only what a booking needs, and we do not sell personal information. What we collect, why, and who it is shared with is set out in full in our privacy policy.

For anything these terms do not cover, write to hey@uplex.com.au and a person in Melbourne will answer.